Return & Refund Policy

Last Updated: August 24, 2026

Thank you for shopping at Solus Nutrition. We are committed to providing a reliable shopping experience and quality products to our customers.

Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Solus Nutrition accepts return requests within 30 days of delivery.

To be eligible for a return, the product must:

• Be unused, unopened, and in the same condition in which it was received.
• Be returned in its original packaging, when applicable.
• Include all original accessories, labels, and components.
• Be accompanied by proof of purchase or a valid order number.

Before returning any product, you must contact Solus Nutrition Customer Support to request return authorization and receive the correct return instructions.

Please do not return your order to the address printed on the original shipping package. Because we work with different fulfillment centers and suppliers, the correct return address may be different from the address shown on your shipment.

Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact Solus Nutrition as soon as possible after receiving your package.

To help us process your request, please provide:

• Your full name.
• Your order number.
• A brief description of the issue.
• Clear photos or videos showing the product and the problem.

After reviewing your request, Solus Nutrition may provide a replacement, store credit, or refund, depending on the circumstances.

3. Refunds

Once your returned product is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, it will normally be issued to the original payment method used for the purchase.

Please note that banks, credit card companies, and payment providers may require additional processing time before the refunded amount appears in your account.

Processing times may vary depending on your financial institution.

4. Return Shipping Costs

Unless otherwise required by applicable law, customers are generally responsible for return shipping costs when the return is due to:

• Change of mind.
• Ordering the wrong product.
• Ordering the wrong size, variation, or quantity.
• Other reasons unrelated to an error by Solus Nutrition.

If you receive a damaged, defective, or incorrect product due to an error on our part, we will review the situation and provide appropriate assistance.

Original shipping fees are generally non-refundable unless otherwise required by law or the issue was caused by Solus Nutrition.

5. Non-Returnable Products

For health, hygiene, safety, and quality-control reasons, some products may not be eligible for return once opened or used.

Non-returnable items may include:

• Opened or used supplements.
• Opened nutritional products.
• Personal care or hygiene products that have been opened.
• Products with broken safety seals.
• Personalized or custom-made products.
• Gift cards.
• Products damaged through misuse or improper handling by the customer.
• Items marked as final sale or non-returnable, where permitted by applicable law.

If you are unsure whether your product is eligible for return, please contact Solus Nutrition Customer Support before sending it back.

6. Order Cancellations

Orders may begin processing shortly after they are placed.

If you need to cancel or modify your order, please contact Solus Nutrition as soon as possible.

We cannot guarantee that an order can be canceled or modified once it has entered processing, fulfillment, or shipment.

If your order has already been shipped, you may need to wait until it arrives and then submit a return request according to this policy.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Solus Nutrition cannot guarantee replacement or reimbursement for orders that are lost, delayed, returned, or delivered incorrectly because the customer provided an incomplete or incorrect address.

If you notice an error in your shipping information, please contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once processing has begun.

8. Lost, Stolen, or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate the package, please first:

• Check around the delivery location.
• Ask household members or neighbors.
• Check with your building reception or front desk, if applicable.
• Contact the local delivery carrier.

If you are still unable to locate the package, please contact Solus Nutrition Customer Support so we can review the situation.

Each case will be evaluated individually based on the tracking information and available shipping records.

9. Exchanges

Solus Nutrition does not guarantee direct product exchanges.

If you would like a different product, size, flavor, or variation, please contact our support team.

Depending on the situation, you may be asked to return the original product and place a new order.

10. Refused or Unclaimed Packages

Packages that are refused, unclaimed, or returned because of an incorrect or incomplete delivery address may be subject to deductions for shipping, handling, or return costs where permitted by applicable law.

Any eligible refund will be reviewed after the returned package has been received and processed.

11. International Orders

International customers are responsible for ensuring that the products they purchase comply with the laws, customs rules, and import regulations of their destination country.

Customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on the destination.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customs processing may also cause delivery delays that are outside the direct control of Solus Nutrition.

12. Consumer Protection Rights

Nothing in this policy is intended to limit or exclude any mandatory consumer rights provided by applicable law.

If the laws of your country, state, or region provide greater cancellation, return, refund, or warranty rights than those described in this policy, those legal rights will apply.

13. Contact Us

If you have questions regarding a return, refund, cancellation, damaged product, or missing order, please contact Solus Nutrition Customer Support.

When contacting us, please include:

• Your full name.
• Your order number.
• The email address used to place the order.
• A description of your request.
• Photos or videos, when applicable.
• Solus Nutrition
  Customer Support
  Email: solusnutrition.support@gmail.com

Solus Nutrition reserves the right to review return and refund requests individually in accordance with this policy and applicable consumer protection laws.