Shipping Policy

Last Updated: August 24, 2026

Thank you for shopping with Solus Nutrition.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order with Solus Nutrition, you agree to the terms outlined below.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During periods of high demand, promotional campaigns, product launches, or holidays, processing times may be slightly longer.

Once your order has been processed and shipped, you may receive a shipping confirmation containing tracking information when available.

2. Estimated Delivery Times

Delivery times vary depending on the destination, selected shipping method, product availability, fulfillment center, and carrier.

Typical estimated delivery times are:

• United States: approximately 5–15 business days.
• Canada: approximately 7–20 business days.
• United Kingdom and Europe: approximately 7–20 business days.
• Australia and New Zealand: approximately 7–20 business days.
• Other international destinations: approximately 10–30 business days.

These delivery times are estimates only and are not guaranteed.

Shipping times begin after the order has been processed and dispatched.

3. International Shipping

Solus Nutrition may ship products internationally depending on product availability and destination restrictions.

International orders may be shipped from different warehouses, suppliers, manufacturers, or fulfillment centers.

As a result, delivery times may vary between products and destinations.

Customers are responsible for ensuring that products ordered from Solus Nutrition can legally be imported into their country.

4. Multiple Packages

Some orders may contain products fulfilled by different suppliers or fulfillment centers.

For this reason, your order may:

• Arrive in more than one package.
• Arrive on different dates.
• Include multiple tracking numbers.
• Be shipped using different carriers.

If part of your order arrives before the rest, this does not necessarily mean that any items are missing.

5. Tracking Information

When tracking information is available, it will normally be provided after your order has been shipped.

Please allow 2–5 business days for tracking information to become active after receiving your shipping confirmation.

In some cases, tracking updates may be delayed while the package is moving between international carriers or fulfillment facilities.

6. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Solus Nutrition does not control customs charges and cannot predict whether additional fees will be imposed.

Customs procedures may also cause additional delivery delays.

7. Shipping Delays

Although we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances outside the control of Solus Nutrition, including:

• Customs processing.
• Carrier delays.
• Weather conditions.
• Natural disasters.
• Public holidays.
• Transportation disruptions.
• High shipping volumes.
• Government restrictions.
• Incorrect or incomplete shipping information.
• International logistics disruptions.

Estimated delivery dates should not be considered guaranteed delivery dates.

8. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

• Full name.
• Street address.
• Apartment or unit number.
• City.
• State or province.
• Postal or ZIP code.
• Country.
• Contact information.

If you notice an error after placing your order, please contact Solus Nutrition Customer Support as soon as possible.

We will make reasonable efforts to update the information before shipment, but address changes cannot be guaranteed once the order has entered fulfillment.

Solus Nutrition is not responsible for packages lost, delayed, returned, or delivered incorrectly because of inaccurate or incomplete information provided by the customer.

9. Returned Packages

If a package is returned to the sender because of:

• An incorrect address.
• An incomplete address.
• Failure to collect the package.
• Refusal of delivery.
• Failed delivery attempts.

the customer may be responsible for additional shipping or handling costs before the order can be shipped again.

Refund eligibility for returned packages will be determined according to our Return & Refund Policy and applicable consumer protection laws.

10. Lost Packages

If your package appears to be lost in transit, please contact Solus Nutrition Customer Support.

We may review:

• Tracking information.
• Carrier records.
• Delivery status.
• Fulfillment information.

Depending on the circumstances, we may contact the carrier or fulfillment provider to investigate the shipment.

If a package is confirmed as lost, we will determine the appropriate resolution, which may include a replacement or refund, subject to applicable law and our policies.

11. Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, please:

• Check around your property or delivery area.
• Ask household members.
• Check with neighbors.
• Contact your building reception or mailroom.
• Contact the shipping carrier.

If the package still cannot be located, contact Solus Nutrition Customer Support so we can review the shipment information.

A carrier marking a package as delivered does not automatically determine the outcome of a claim. Each case may be reviewed individually.

12. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

Provide:

• Your order number.
• Photos of the shipping package.
• Photos or videos of the damaged product.
• A description of the issue.

Claims involving damaged or defective products will be handled according to our Return & Refund Policy.

13. Order Changes and Cancellations

Orders may begin processing shortly after they are placed.

If you need to change or cancel your order, contact Solus Nutrition as soon as possible.

We cannot guarantee changes or cancellations once an order has entered fulfillment or has been shipped.

If the order has already been shipped, the applicable Return & Refund Policy will apply.

14. Shipping Restrictions

Certain products may not be available for shipment to every country or region because of:

• Import regulations.
• Product restrictions.
• Carrier limitations.
• Local laws.
• Customs requirements.

We reserve the right to cancel an order if we determine that a product cannot legally or reasonably be shipped to the requested destination.

If we cancel an order for this reason after payment has been processed, the applicable amount will be refunded.

15. Delivery Responsibility

Once a package has been shipped, delivery is handled by independent shipping carriers and logistics providers.

Solus Nutrition will make reasonable efforts to assist customers with legitimate shipping issues, but delivery schedules may be affected by circumstances outside our direct control.

Nothing in this Shipping Policy limits any consumer rights that cannot legally be excluded under applicable law.

16. Contact Us

If you have questions regarding shipping, tracking, delivery, or your order, please contact Solus Nutrition Customer Support.

When contacting us, please provide:

• Your full name.
• Order number.
• Email address used for the order.
• Shipping address.
• Tracking number, if available.
• A description of the issue.
• Solus Nutrition
  Customer Support
  Email: solusnutrition.support@gmail.com

Solus Nutrition
Customer Support